Information We Collect

We collect only the minimum information required to create and operate your account and to provide grocery ordering and delivery services.

• Identity information: Name and mobile number used for login, OTP verification, and order confirmation
• Contact information: Optional email address for communication and support
• Address information: Delivery address and service area pincode to complete deliveries
• Order records: Ordered products, quantities, and order history
• Technical information: Device type, browser type, and IP address for security, fraud prevention, and service performance

We do not collect precise GPS location, biometric identifiers, payment card numbers, or government identification numbers.

How We Use Information

We use the collected information only for operating our grocery ordering and delivery service.

• Order processing: To confirm, prepare, and deliver your orders
• Authentication and security: OTP verification, fraud prevention, and account protection
• Customer support: Responding to queries, complaints, and order-related issues
• Service communication: Sending order updates, delivery notifications, and important service alerts
• Service improvement: Analyzing performance and fixing technical issues

We do not sell, rent, or trade your personal information to third parties for advertising purposes.

Data Protection & Security

• User data is stored securely using industry standard encryption and secure servers
• Access to personal data is restricted only to authorized system processes
• We do not sell, rent, or publicly share personal user information
• Third party services such as analytics and payment gateways process data only to provide core functionality
• We apply reasonable technical measures to prevent unauthorized access, alteration, or misuse of data

Operational Data Sharing

To deliver orders, limited order information is shared with assigned delivery personnel.

• Shared data may include customer name, delivery address, contact number and order items
• Delivery personnel can access this information only for order fulfillment
• Delivery personnel are not permitted to store, reuse, or share customer data
• This data is not used for advertising or marketing

Data Retention

We retain user account and order information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Users may request deletion of their data at any time from within the app or by contacting support.

Smart Assistant Feature

Our app includes a Smart Shopping Assistant that helps users search products, navigate the app, and perform shopping-related actions.

• User messages are processed only to understand requests and provide relevant results
• Assistant interactions are temporary and not used to personally identify users
• We do not use assistant data for advertising, tracking, or profiling
• Responses may be generated using automated processing systems or secure service providers only to provide requested functionality
• Assistant conversations are not manually monitored for personal identification

Voice Input & Microphone Access

The app requests microphone permission only when the user actively chooses to use voice search inside the Smart Assistant.

• Microphone access is used only to convert speech into text for product search
• Audio is processed temporarily and is not recorded, stored, or saved by our servers
• Voice processing may use secure system or third-party speech recognition services only to generate text
• The microphone is never accessed in the background or without user interaction
• Users can deny or revoke microphone permission anytime from device settings

Payment Security

All payments are processed through trusted third-party payment gateways. The app does not directly collect, store, or process card or banking details.

• Payment information is handled only by the payment provider
• We never store card number, CVV, UPI PIN, or bank credentials
• Transactions are completed on secure pages controlled by the payment gateway

Currently supported payment providers include Razorpay and PhonePe.

Pincode & Service Availability

We request your pincode only to determine whether delivery service is available in your area.

• Pincode may be entered manually or selected by the user
• It is used only for service availability and delivery routing
• We do not use precise GPS location tracking
• This information is not used for advertising or profiling

User Rights & Data Deletion

Users have the right to access, update, or request deletion of their personal information.

• Requests can be submitted via email at support@anandoo.in
• We may verify account ownership before processing the request
• Deletion requests are processed within 7 business days
• Certain transaction records may be retained if legally required

Legal Compliance

Our services operate in accordance with applicable Indian laws and regulations.

• Information Technology Act, 2000 and amendments
• Consumer Protection (E-Commerce) Rules, 2020
• Applicable data protection and electronic transaction regulations

Cookies & Local Storage

We use cookies and local storage only to maintain login sessions, remember preferences, and improve functionality.

• Cookies do not access personal files or device data
• Cookies are not used for sensitive profiling
• Users may disable cookies from browser settings which may affect some features

Push Notifications

We may send notifications for order updates and service alerts after user permission.

• Notifications are sent only after user consent
• Users can disable notifications anytime from device settings
• Notifications do not collect personal data
• Notifications are not used for behavioral tracking or profiling

Referral Program

Users can invite others using a unique referral code.

• Referral codes are generated automatically during account creation
• Referral information is used only to verify registrations
• Referral data is not shared with third parties
• Referral tracking is limited to app functionality and rewards

Advertising & Google Services

Our app uses Google AdMob advertising services to support the platform and keep the service accessible to users.

Google may automatically process limited technical information such as device identifiers, IP address, and app interaction signals according to its own privacy policies. This processing is performed by Google independently.

• The app does not access or store precise location information for advertising
• We do not sell or share personal user data with advertisers
• Advertisements never appear during checkout, payment, or order placement
• Users can manage ad personalization from their Google account settings

Learn how Google uses data

Games & Rewards

The platform may provide optional engagement features such as games and reward points.

• Points or coins are virtual and have no monetary value
• Rewards are optional and not required to use shopping services
• Misuse or automated activity may result in restriction

Media Content

The app may include informational or promotional media content.

• Advertisements may appear around media content
• Watching ads is not required to place orders

Shopping Experience

Advertisements do not interrupt product browsing, cart review, checkout, or payment.

Users can complete purchases without interacting with advertisements.

Contact & Data Requests

If you have privacy questions, data correction requests, or want your account and data deleted, you may contact us anytime.

• Users can request account deletion
• Users can request data correction or removal
• Deletion requests are processed within 7 business days

📧 support@anandoo.in